John Putkey
IT Specialist & Desktop Support
Summary
- A seasoned IT professional specializing in advanced troubleshooting, I excel in diagnosing and remedying complex hardware and software issues across a diverse range of platforms. Skilled in the administration of Linux, Mac, and Windows systems, I effectively execute system setup, configuration, and performance optimization tasks.
- With extensive knowledge in database management, I proficiently work with MySQL and Oracle databases to maintain data integrity, manage backups, and uphold security measures. I have cultivated solid programming skills in Python, PHP, JavaScript, and jQuery, with a working familiarity in Blockchain technology, enabling me to develop and debug scripts for task automation and system maintenance.
- A competent network administrator, I boast experience in setting up and administering local networks, including the configuration of routers, switches, and other network devices.
- I'm well-versed in utilizing remote desktop protocols (RDP), System Center Configuration Manager (SCCM), and command-line tools to deliver seamless remote IT support.
- My career is further enhanced by my specialty in hardware repair, maintaining an impressive track record in resolving hardware malfunctions. Augmenting my technical abilities are my proven interpersonal skills in problem-solving, communication, leadership, and time management, allowing me to effectively lead teams, manage multiple tasks, and communicate complex technical concepts in a user-friendly manner.
SKILLS
Technical Skills
- Advanced Troubleshooting: Proficient in diagnosing and solving complex hardware and software issues. Experienced with troubleshooting tools and methodologies across different platforms.
- Systems Administration: Capable of managing and maintaining Linux, Mac, and Windows systems. Familiar with system setup, configuration, and performance optimization.
- Database Management: Proficient with MySQL and Oracle databases, with ability to handle data integrity, backup, and security.
- Programming: Knowledge of Python, PHP, JavaScript, jQuery, and familiarity with Blockchain technology. Able to develop and debug scripts for task automation and system maintenance.
- Network Administration: Experienced with local network setup and administration, including configuration of routers, switches, and other network devices.
- Remote Desktop Tools: Proficient with remote desktop protocols (RDP), System Center Configuration Manager (SCCM), and command-line tools for remote IT support.
- Hardware Repair: Specialized in computer and device repair, with a strong track record in solving hardware malfunctions.
Soft Skills
- Problem-Solving: Adept at identifying issues and implementing effective solutions. Strong analytical skills with an emphasis on troubleshooting.
- Communication: Excellent written and verbal communication skills. Able to translate technical jargon into user-friendly language.
- Leadership: Experience in leading and managing teams for project execution and problem-solving.
- Time Management: Proven ability to handle multiple tasks and meet deadlines. Efficient in organizing work processes.
Experience
Information Technology Help Desk Level 2
Sally Beauty Corporate
Dec 2019 - May 2020
Denton, Tx
Remote Help desk level 2 for all Sally Beauty locations, Managed relational databases such as MySQL, Oracle, and SQL Server
Analyze java stack trace logs and error outputs, Remote repair via RDP, SCCM & CMD, Develop, implement, and accurately describe systems to improve efficiency
Communicate with clients in both investigating problems and presenting a cohesive resolution
SKILLS: MySQL, Oracle, SQL Server, RDP, SCCM, CMD
Triage Technician
CSAT Solutions
May 2019 - Aug 2019
Houston, Tx
inspect and diagnose and repair recalled 2015 MacBooks
Troubleshoot software and hardware malfunctions
Disassemble, and replace broken components
Clear communication of observations written into work orders
SKILLS: Apple certification, Apple device repair, Visual diagnosis, Troubleshooting software
Advanced Repair Agent
Geek Squad
Sept 2014 - Sept 2018
Houston, Tx
Swiftly and accurately diagnose and repair devices brought into service, Communicating service options and scope of work to clients
Disassembling and repairing a wide range of computers and devices, utilizing teamwork to provide better solutions to client issues, resolving software and OS malfunctions, including virus removal
SKILLS: Windows 7 - 10, Linux Most Distros, Mac OS, Local Network set up, Data
Sole Proprietor/Owner/Operator
Mr. Pickles Inc
May 2008 - June 2011
Sacramento, Ca
Created and compiled profit/loss data sheets consistently, Created and oversaw advertisement and community outreach
Negotiated with vendors to minimize fixed cost, developed strategies to encourage steady growth, Mediated all lease agreements and contracts
As sole proprietor of the Mr. Pickles on watt avenue, my job encompassed overseeing every aspect of the shop from the ground up
SKILLS: Customer Relations, Community Outreach, Advertising, Price Negotiations, Time Management, Budgeting
SKILLS SUMMARY
Python Development (6 years)
AI and Text Processing (2 years)
User Interface Development (3 years)
Web Interaction and Data Extraction (6 years)
Blockchain and Smart Contract Development (3 years)
Audio Processing (2 years)
Automated System Development (4 years)
File and Directory Operations (4 years)
Script and Module Creation (6 years)
Web Development and APIs (6 years)
PHP (5 years)
MySQL (5 years)
Oracle (5 years)
jQuery (5 years)
JavaScript (5 years)
HTML5 (5 years)
CSS (5 years)
Project Management (5 years)
Linux (5 years)
Android (12 years)
Mac (10 years)
Windows (12 years)
Problem solving (12 years)
Leadership (5 years)
Analysis (5 years)
Education
Relevant Course History
COSC Programming for Engineers
COSC Intro to Computer Science
COSC Python Programming I
MATH Differential Equations
MATH Calculus III
ENGI Technical Writing
CHEM Organic Chemistry II
CHEM Physical Chemistry
CHEM Instrumental Methods For Analysis